Frequently Asked Questions

Have a question? Check out our Frequently Asked Questions (FAQs) section for quick answers to common inquiries. From details about our printing process to information on shipping and returns, our FAQs are designed to provide you with the information you need, quickly and easily.

What makes Photonumerique.com’s art collections unique?

At Photonumerique.com, we offer exclusive, limited edition digital artworks that are printed on premium 3mm plexiglass. Each piece is secured with our patented Amalea™ chip and registered on the blockchain, ensuring its authenticity and providing a verifiable record of ownership. Our collections are designed for collectors who value both quality and innovation.

what do the sizes correspond to?

Here are some examples of formats in proportion with a person.

How does the Amalea™ chip protect my artwork?

The Amalea™ chip embedded in each artwork provides a unique digital signature that certifies the authenticity of the piece. This chip, combined with NFC technology and blockchain integration, ensures that your artwork is protected from forgery and unauthorized reproduction. It also allows you to easily verify the ownership and provenance of your piece.

What is the difference between the 888 Series and the 88 Series?

The 888 Series features artworks that are limited to 888 copies, starting at €88, making it accessible for a wide range of collectors. The 88 Series, on the other hand, offers ultra-exclusive artworks with only 88 copies available per piece, starting at €888. The 88 Series also includes eight levels of rarity, making it the pinnacle of exclusivity for discerning collectors.

How do I know that the artwork I purchase is authentic?

Each artwork purchased from Photonumerique.com comes with a personalized Certificate of Authenticity (COA), which confirms the originality of the piece and the credibility of the artist. Additionally, the artwork is secured with the Amalea™ chip and registered on the blockchain, providing an immutable record of its authenticity and ownership.

Can I customize the format or size of the artwork?

Yes, Photonumerique.com offers various formats and sizes to suit different spaces and preferences. You can choose from square formats or a 1.8 ratio format, depending on the artwork and your specific needs. Our customization options ensure that your artwork perfectly complements your space.

How do I track my order?

Answer: Once your order is placed, you will receive a confirmation email with a tracking number. You can use our order tracking tool on the website by entering your order number and email address to receive real-time updates on the status of your shipment.

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and select cryptocurrency payments. All transactions are securely processed to ensure the protection of your personal information.

How is the artwork shipped, and how long does it take to arrive?

All artworks are carefully packaged to ensure they arrive in perfect condition. We partner with reliable shipping carriers to provide fast and secure delivery. Shipping times vary depending on your location, but we generally aim to deliver within 5-10 business days. You will receive a tracking number to monitor your shipment’s progress.

What if my artwork arrives damaged?

If your artwork arrives damaged, please contact our customer service team immediately. We will guide you through the process of returning the item and arranging a replacement. Our goal is to ensure you are completely satisfied with your purchase.

Does Photonumerique.com comply with the GDPR?

Photonumerique.com understands the General Data Protection Regulation. Read more about how Photonumerique.com is committed to operating in accordance with the GDPR.

What is your cancellation policy?

If you are dissatisfied for any reason, we offer full refunds within 14 days for yearly plans, and within 7 days for monthly plans. If you have a question about our paid plans, please let us know!

Any other questions?

No problem! Feel free to get in touch with our Happiness Engineers.